1 General provisions
1.1. These Exchange and Return Terms (the "Rules") apply to the goods that Argutus, UAB, legal entity code 300063434, address Oslo g. 1, Vilnius, sells through the online store at www.marveti.com sells to consumers ("Customer").
1.2. www.marveti.com hereby sets forth the information which must be provided to the Client in accordance with the legal acts of the Republic of Lithuania.
2. Conditions and procedure for exchange and return of quality goods
2.1. The Customer may return a quality item and replace it with an equivalent or another item or refund the money paid for the item (money back guarantee) within 14 calendar days from the date of delivery of the item (unless a longer period is specified in the relevant document submitted to the Customer).
2.2. The money back and / or replacement warranty is available to the Customer if the goods have not been used, are intact, have no lost appearance, have preserved their usable properties and the Customer has proof that he has purchased items from the online store www.marveti.com.
2.3. By returning a quality item, the Customer agrees that the returned item will be re-evaluated by the online store www.marveti.com representatives. If the Product does not comply with the requirements of these Rules, the Product shall be returned to the Customer. www.marveti.com the representative must contact the Customer with the contacts specified by him regarding the method of delivery of the goods to the Customer. If the returned item does not meet the requirements of these Terms and Conditions and the Customer refuses to accept the returned item or the item fails to return to the Customer due to www.marveti.com outside reasons, www.marveti.com store the item for no more than 30 (thirty) calendar days from the last www.marveti.com the date of the agent's contact with the Customer regarding the manner of delivery of the item. The cost of shipping quality goods shall be borne by the Customer.
2.4. Returned good quality goods must meet the following requirements:
2.4.1. The returned item must be in its original, neat packaging;
2.4.2. The returned item must be undamaged by the Customer, the consumable properties of the returned item must be preserved, the item must be in the same set (including gifts and other accessories) as received by the Customer;
2.4.3. The returned item must be unused by the Customer;
2.4.4. The item to be returned must not have lost its commercial appearance;
2.5. Upon returning the item, the Return Product Statement shall be completed and submitted to the seller together with the item being returned.
2.6. A supporting document (Value Added Tax Invoice, Invoice, Payment Card Invoice Statement, Payment Card Reader Check, etc.) shall be attached to the Return of Goods Act. If Customer does not provide proof of purchase, replacement or fulfillment of Customer's other requirements set forth in the Return Product Act will only be made with the Seller's consent
2.7. Replacement of a quality item with an analogue item or another item can only be done 1 once. If the Customer wishes to replace the quality item with a new, more expensive item, the Customer shall pay the difference in the increased price.
2.8. All complaints can be submitted via email margarita @marveti.com, by phone number + 370 615 91 225, or in writing Argutus, UAB, Oslo g.1, Vilnius. The Seller shall have the right to investigate complaints within 30 (thirty) days from the date of receipt, unless otherwise provided by the legislation of the Republic of Lithuania. In complex cases, this period may be extended by an additional 15 (fifteen) days. Responses to complaints shall be provided to the Customer by e-mail, telephone, or at the address specified by the Customer.
4. Conditions and procedure for return of defective goods
4.1. In case of purchase of a product of poor quality, the Customer shall have the rights specified in the Civil Code of the Republic of Lithuania and the Rules of Retail Trade (Government Resolution No. 697; 2001-06-11).
4.2. Return of defective goods within the territory of the Republic of Lithuania to the Customer shall be free of charge during the warranty period (year 2).
4.3. During the warranty period (Year 2), Customer may require free of charge repair of defective product, replacement of defective product with analogous or other quality product, claim price reduction or unilateral cancellation of the contract and claim a refund. The customer is not entitled to terminate the contract if the defect is insignificant. If the Customer wishes to replace the defective product with a new, more expensive item, the Customer shall pay the difference in the increased price.
4.4. The warranty period for the item starts from the date of delivery.
4.5. The warranty period for the item is not restarted after the product is covered by the warranty - the warranty period is calculated from the date of original delivery of the item. The period during which the Customer was unable to use the item due to defects is not added to the warranty period.
4.6. Unless otherwise agreed between the Customer and the Seller, the Goods shall be delivered no later than 30 (thirty) calendar days from the date of acceptance of the Customer's order for replacement of the Item (s).
5. Payment and delivery of goods
5.1. If the Customer pays the entire price of the item by bank transfer in advance via the selected online bank, the delivery of the item to the Customer shall also mean a confirmation by the Seller that the item has been duly paid - in which case the Customer shall sign the relevant documents. When paying for the item in cash or by credit card at the moment of delivery / withdrawal, the relevant documents are signed confirming receipt of the item and payment of the money for the item.
5.2. The delivery term for the item is selected at the time of sale and may run from 4 dd to 33 dd from the date of acceptance of the Customer's order, unless otherwise agreed between the Customer and the Seller.
5.3. Manufactured and ready for delivery Customer's paid items are stored in stock for 30 calendar days unless otherwise agreed between Seller and Customer. In the event of Customer's delay in receiving the Goods, the Customer shall be deemed to have abandoned the Goods and shall not be refunded. Unused Customer Products manufactured and ready for delivery shall be stored in stock for 14 calendar days unless otherwise agreed between Seller and Customer.
5.4. The trade name and the main characteristics of the item are given in the instruction manual accompanying the item.
6. Product usage guidelines and general warranty service terms
Warranty: 5 YEAR
Thank you and glad you chose MARVETI product. To help you sleep peacefully and comfortably, we have come up with product recommendations that will help you not only enjoy the mattress for longer, but also benefit from the warranty that comes with it.
1. The warranty does not apply to:
1.1. If the buyer did not follow the manufacturer's recommendations and misused the product (see Manufacturer's Recommendations).
1.2. If the product has been disassembled, repaired or damaged, its design without the manufacturer's consent.
1.3. If the buyer fails to provide proof of purchase at the time of the warranty claim.
1.4. If the mattress that is being returned is not properly packed or is not packed at all. The mattress must be packed in such a way that it is not soiled during transport.
1.5. Due to the specific smell of the materials used in the mattresses. The smell of the product is not a manufacturing defect. Most products may have a specific odor, but disappear in ventilated rooms within 5-7 days.
2. Using the product may change its softness. This is due to the physical properties of the materials. Softness up to 15% is not a defective product. Partial increase in softness is permissible and in such cases the manufacturer is not required to replace the mattress.
3. Wearing the mattress under maximum pressure can puncture. Up to 10% of the height of the base does not affect the properties of the mattress. The warranty applies to mattresses which have undergone a major deformation during the warranty period.
4. To claim a defective product, the Buyer must have proof of purchase, be familiar with the terms of the warranty and enforce them.
5. The claim shall be submitted in writing to the Buyer by e-mail. by email margarita @marveti.com.
6. Upon receipt of a claim, the seller undertakes to contact the buyer within five (5) business days to arrange for a product inspection to determine the condition of the mattress and the cause of the defect.
1. The mattress base comes with an 5 (five) year commercial warranty. If the claim is made and the defects in the product are deemed warranted, the Seller may replace the defective parts of the product or the entire product with another mattress of the same or similar composition and characteristics.